In the eleventh installment of Coding QA Federico is on vacation so Matthew sets down with his mentor, Hong Li, for an interview. Join Matthew as he learns a little about one of his fellow team members, servicing an released product, and working with team members that are offshore in China.

Interview with Hong Li

• A little history on Hong and how she came to the ASP.NET QA team.
• Discussion on Hong’s role with the servicing team.
• What is the difference between a hot fix and a QFE?
• What is the life cycle of a servicing request?
• What is the servicing team and who is on it?
• How the offshore team plays into servicing the product.
• How do you handle the two teams being on different sides of the world?
• Benefits of having round-the-clock operations.
• Is everything handled remotely with the offshore team?
• What brought Hong to the QA discipline?
• What is the biggest challenge Hong has faced when working at Microsoft.
• What Hong likes most about working at Microsoft.